Resolved

Service appears to have been restored, DMS and Nova are loading as normal
Keeping this incident open until we have seen a period of stability

From Siteground:

Oct 20, 2026 12:31

Dear Customer, The issue has been partially mitigated, and we continue to work closely with our upstream provider to achieve a full resolution. We are currently awaiting a permanent solution, which we expect to be implemented as soon as possible. Our team remains in active communication with the upstream provider and is closely monitoring the situation to ensure that any further developments are addressed promptly. Please rest assured that we remain fully committed to resolving this issue at the earliest possible opportunity and restoring normal service operations as quickly as possible. We appreciate your continued patience and understanding as we work towards a complete resolution. Best regards, The SiteGround Team

Oct 20, 2026 11:36

Dear Customer, We continue to work closely with our upstream provider to address the ongoing issue and restore the affected services. Both teams remain actively engaged in the recovery process, making every effort to bring all services back online as quickly as possible. We understand the inconvenience this disruption may cause and remain fully committed to restoring normal operations within the shortest possible timeframe. Thank you for your continued patience and understanding. Best regards, The SiteGround Team

Oct 20, 2026 09:57

Dear Customer, We continue to work closely with our upstream provider to restore the affected services and bring all systems back to normal operation. Our teams remain actively engaged in the recovery process, coordinating efforts and monitoring progress to ensure that all services are brought back online at the earliest possible opportunity. Best regards, The SiteGround Team

Oct 20, 2026 09:21

Dear Customer, The service disruption is caused by a power outage at the affected location. Our upstream provider has successfully restored the power supply and is now actively working on bringing the affected infrastructure and services back online. Our team remains in close coordination with the upstream provider throughout the recovery process to ensure that all affected services are restored as quickly and smoothly as possible. We are closely monitoring the situation and remain fully focused on minimizing downtime and returning all services to normal operation at the earliest opportunity. We sincerely apologize for the inconvenience caused and appreciate your continued patience and understanding while the restoration process is underway. Best regards, The SiteGround Team

Update from Siteground:

Oct 20, 2026 08:51

Dear Customer, Our team remains in active coordination with our upstream provider to address the issue and minimize any further service disruption. We are making every effort to ensure the problem is resolved as promptly as possible. Thank you for your continued patience and understanding. Best regards, Support Team

Update from Siteground:

Oct 20, 2026 08:19

Dear Customer, We continue to work in close collaboration with our upstream provider to expedite the resolution of this issue and restore normal service as soon as possible. We appreciate your patience and understanding while our teams work towards a resolution. Best regards, Support Team

Update from Siteground, hosting provider:

Oct 20, 2026 07:52

Dear Customer, We are still working closely with our upstream provider to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will provide further updates as soon as more information becomes available. Thank you for your understanding. Best regards, The SiteGround Team

Oct 20, 2026 07:20

Dear Customer,

Our monitoring system has identified an issue with your hosting server, resulting in temporary downtime for your website. Please be assured that our system administrators are working diligently to resolve this matter as swiftly as possible.

We kindly request that you refrain from initiating new support requests through the Help Center regarding this incident during the resolution process. Rest assured, we will keep you informed by posting regular updates in the incident report, which will be available as a notification on your homepage.

We apologize for any inconvenience this may cause and sincerely appreciate your patience and cooperation.

Best regards,

The SiteGround Team

DMS/Property System went down.

HCOMS have advised: "Siteground have reported an issue, we are nowing checking with them"

We await further updates.